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Shipping and Return Policy

Crane Baby Return Policy:

  • We accept free returns of new & unused items purchased through our website within 30 days of original purchase date.
  • Returns of unused items in original packaging will receive a full refund to your original payment method in 5-7 business days (excluding original shipping fees).
  • Please reach out to our customer service team at [email protected] to request a shipping label.
  • If your item was purchased at a retailer, please contact the original point of purchase for a refund or replacement.
  • Gift Return Policy – If you’ve received an item as a gift and would like to return it, you may do so if original purchase is within 60 days.  You will receive a website credit to use on a future Crane Baby order.

Shipping Information:

Free shipping is applied to all orders totaling $75 or more after any applicable discounts are applied. All orders less than $75 will have a flat fee shipping cost of $3.50 calculated at checkout.  As of now, Crane Baby only ship to the lower 48 United States.

Wallpaper Disclaimer:

Please note that wallpaper colors may appear different on our website than the actual colors. This depends on the color settings on your computer and monitor.  Please keep in mind if you are ordering multiple panels, please order all of your panels at one time. We cannot guarantee color matches for future purchases of the same wall due to all walls being custom printed and can have minor defects or alterations.

Warranty Info

NOTE: ALL CRANE ELECTRICAL PRODUCTS CARRY A LIMITED ONE YEAR MANUFACTURER’S WARRANTY AND REQUIRE A DATED PROOF OF PURCHASE. 

Crane warrants that the product accompanied by this limited warranty is free from manufacturing defects in material or workmanship for a period of one (1) year from the date of the original purchase. To fulfill warranty requirements, the product must have been purchased from the Crane-baby or Crane USA website or purchased from an authorized Crane retailer. The warranty only applies to the original purchaser and cannot be transferred with ownership of the product. The warranty may include a replacement part or product replacement, at our discretion. Crane reserves the right to discontinue a model, color, or accessory, and in such cases will issue a website credit for the product purchase price to be used on Crane USA website or Crane-Baby website.

. What is NOT Covered by warranty:

– Conditions arising from normal wear and tear

– Damage from tampering with or opening sealed components

– Damage from misuse or abuse of the warranted product

– Damages or malfunctions due to repair or tampering by unauthorized parties

– Defects such as corrosion or molding from improper cleaning or storage, such as damp environments, storage outside

– Damage from incorrect assembly, installation or use of non-recommended parts

– Accidental damage

– Customer dissatisfaction with the product in terms of color, style, functionality, or maintenance

– Purchased form an unauthorized seller of Crane brand products, 3rd party sellers, or secondhand purchases

– Crane products sold “as-is” , “reconditioned”, “ used”, “previously owned”, “open box”, or any other similar wording that indicates the product was not in “new” or “first of quality” condition, or has previously been purchased or used by another consumer

 

LIMITATIONS

  • Your warranty, IN LIEU OF ALL INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING NEGLIGENCE, is limited to repair or replacement of any product deemed to be defective under the terms and conditions stated above. Crane will bear no other damages or expenses. 
  • This Limited Warranty is only valid in the 48 contiguous states plus the District of Columbia and excludes Puerto Rico and the Virgin Islands. The warranty iseffective only if the product is purchased by an authorized Crane retailer and used in the United States of America.
  • This Limited Warranty is non-transferable. 
  • Repair or replacement of a product or component under the terms of this limited warranty in no way lengthens the limited warranty period. 
  • ANY IMPLIED WARRANTIES APPLICABLE TO THIS PRODUCT, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY. 

 

For more information, please contact Crane Customer Care.

EMAIL: [email protected]

TOLL FREE : 888-599-0992

 

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